Information you provide to us
You can generally visit and use the Airbrake website without providing any personal data. When you request additional information about the Services or participate in a survey, Airbrake may collect certain contact information from you, such as name, organization name, address, email address, and phone number (collectively, “Contact Information”).
To register for an account to use the Airbrake software, you will be required to provide us with your name, email address, phone number and password. We also ask you for your credit card and payment information for billing purposes but we do not store such information (only our third party billing service provider stores your payment information). If you use Gravatar, you may elect within Gravatar’s services to send us your profile picture.
When you use Airbrake software, Airbrake provides configuration options that allow our users to determine what information is sent to the Airbrake service. Your configuration settings will determine what personal data is sent to the Airbrake service. The default settings in the Airbrake software are configured to filter out and not send us any personal data or sensitive data but you can change these settings. Airbrake generally does not need to access your account or the data stored in your account, however, Airbrake administrators may request your permission to reproduce and diagnose error issues and they may then access your account to provide support to you.
Information collected automatically when you use the Services.
As you navigate the Airbrake website and login to the Airbrake software, Airbrake may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Site Information”). Site Information includes standard information from your Web browser (such as browser type), your Internet Protocol (“IP”) address, features you use and the actions you take on the website (such as the Web pages viewed and the links clicked), and information about the devices you use to access the Services (such as MAC addresses, hardware model, operating system and version, and browser type and version).
Information obtained from third parties
Airbrake may receive information about you from third parties, including (without limitation) the following sources.
Cookies and other tracking technology
Cookies. Cookies consist of small files of letters and numbers that we store on your browser or the hard drive of your device. Information collected by cookies may be tagged to your contact information, device information or other personal information that you have provided to Airbrake. For instance, cookies can contain information which we use to personalize content, track the pages you’ve visited, or to save your password so you do not have to re-enter it each time you visit our Services. Airbrake currently does not track users over time and over our multiple web pages or applications. However, third party providers of external services like web traffic analysis services, such as Google Analytics may track users over time and over our website and third party websites and such third parties may also place cookies, via our website. You can learn more about cookies by visiting www.allaboutcookies.org/manage-cookies/index.html; and opt-out of certain cookies by visiting your browser or device settings, including in some cases to prevent their installation altogether. Although rejecting certain cookies will not interfere with your ability to interact with most of our Services, certain functions and/or Services might be unavailable to you if you reject certain cookies.
Web Beacons. We may also use web beacons (small graphic images or other web programming code, also known as "1x1 GIFs" or "clear GIFs") and similar technologies on our Services. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count users of the Services, to monitor how users navigate the Services.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the Services and is deactivated or deleted thereafter.
How we respond to Do Not Track signals
Some browsers incorporate a 'Do Not Track' (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them except as specifically required by law.
We may correlate your Site Information with your Contact Information or unique identifiers. Airbrake uses your Contact Information and Site Information, such as your name, to perform a contract and provide our Services to you. Airbrake uses your Contact Information and Site Information for our legitimate interests of:
We may also use and share non-personal information in our discretion and we may use non-personal information, including information that has been de-identified, to make inferences about you and offers and content you may be interested in.
We endeavor to protect the privacy of your account and other personal data we hold in our records, but unfortunately, we cannot guarantee complete security. No data transmission over the Internet, by wireless transmission or any electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information we collect, and you use the Services and provide us with your information at your own risk.
Distributors and Resellers: We may share Contact Information with distributors and resellers, in connection with the sale and marketing of products and services offered by Airbrake or on behalf of Airbrake with your prior permission or where otherwise permitted by applicable law.
Affiliates and Business Transfers: We may share your data with our affiliated entities within our corporate family. In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Airbrake, or substantially all of its assets, were acquired, or in the unlikely event that Airbrake goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.
Protection of Airbrake and Others: We may be required to release data pursuant to a lawful request by public authorities, including to meet national security or law enforcement requirements or when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Airbrake, our employees, our users, or others. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited.
With Your Consent: Except as set forth above, you will be notified when your data may be shared with third parties, and will be able to prevent the sharing of this information. To limit the use and disclosure of your personal data you may opt-out by submitting a written request to email@example.com.
Airbrake works with network advertisers, ad agencies and other advertising partners to serve Airbrake ads online. We also use analytics providers to provide us with information regarding the use of the Services and the effectiveness of our advertisements. You may also see ads on the Services and those ads may be served by a third party. These third parties may set and access their own tracking technologies on your device (including cookies, and web beacons), and they may otherwise collect or have access to information about you, including Site Information. Some of these parties may collect Contact Information over time when you use the Services. We may share non-personal information, including information that has been de-identified, Site Information, and location information, with third party advertising companies, analytics providers and other third parties, including for the purpose of serving you more relevant ads.
We may use a variety of third parties to perform advertising and analytics services, and some of these companies may be members of the Network Advertising Initiative (“NAI”) or Digital Advertising Alliance (“DAA”). You may wish to visit http://optout.networkadvertising.org, which provides information regarding targeted advertising and the opt-out procedures of NAI members, including opt out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. You may also want to visit http://optout.aboutads.info, which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. You may also be able to opt-out from interest based advertising on your mobile device through your mobile device settings. Please note opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while online.
The Services are not targeted to children under the age of 13. We do not knowingly collect or solicit personal data from children under 13; if you are a child under 13, please do not use the Services or send any personal data about yourself to us. If we learn we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal data, please contact us at firstname.lastname@example.org.
Changing your information
You are responsible for maintaining the accuracy of the information you submit to us, such as your Contact Information provided to complete a transaction and manage an account. You may update certain information you have provided and change your system configurations and preferences by accessing https://airbrake.io. Note that when you modify your information or change your preferences, information that you remove may persist internally for Airbrake’s administrative purposes or within backup media.
Your privacy choices
Airbrake offers you the following choices with regard to the information it collects through the Services:
Targeted Advertising. You may opt-out from certain third parties who serve online advertising, including some who serve Airbrake ads elsewhere online, by visiting http://www.networkadvertising.org/managing/opt_out.asp or http://www.aboutads.info/choices/. Opting out does not mean you will not see any ads when browsing websites, but the ads you see from participating third parties will no longer be customized to you based on your profile or interactions with Airbrake.
Marketing Emails and Mobile Messages. You may opt-out of receiving marketing e-mails by following the opt-out instructions provided to you in those e-mails. Please note that we reserve the right to send you certain communications relating to your account or use of the Services, such as administrative and services announcements. These transactional account messages may be unaffected if you choose to opt-out from marketing e-mails.
If you sign up to receive SMS or MMS messages from Airbrake, you may unsubscribe from any SMS or MMS messages received by replying "STOP".
Information access, correction, deletion, and retention
Depending upon the law in your place of residence (such as the European Economic Area (“EEA”) or the United Kingdom), you may have the right to obtain our confirmation of whether we maintain personal data relating to you. When required by law, Airbrake will provide the following data subject rights and privileges.
Airbrake is based in the United States and the information we collect is governed by United States law. By accessing or using the Services or providing us with any information, you consent to the transfer, processing and storage of your information in and to the United States and other countries, jurisdictions in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
With respect to data transfers from the EEA and the United Kingdom to the US and other non-EEA jurisdictions, we may rely on the European Union Standard Contractual Clauses, binding corporate rules, or other cross-border transfer mechanisms approved by the European Commission and/or the need to process your personal information in order to provide the requested products and Services (performance of a contract) to transfer your personal information. As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting us
If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at email@example.com. We will make every effort to resolve your concerns.
Last updated: October 11, 2021
Effective date: October 11, 2021